March 2023
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.96.365.1030
What expansions, game packs, and stuff packs do you have installed? Outdoor Retreat Dine Out Vampires Parenthood StrangerVille Realm of Magic My Wedding Stories Get to Work Get Together City Living Cats & Dogs Seasons Get Famous Discover University Snowy Escape Cottage Living growing together high school years
Steps: How can we find the bug ourselves? by placing lots / creating new sims and trying to enter world
What happens when the bug occurs? CPU goes to 0% then game crashes, no freeze
What do you expect to see? lot to be placed
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. downloaded latest update of sims
i can play sims just fine if i load them in without the "create household / place into world" bit but the moment i go this route the game will crash
this also applies to placing lots / saving edited lots it will crash right away with no real cause
CC isnt the problem as i have tried without cc
With cc installed:
I tried without the latest expansion : growing together
I tried without any expansion or game pack
the lot problem occurred after 10 houses were place, i retested this 3 times to be sure all three happening after 10 lots were placed
i have read through the forum to see if anyone has had a breakthrough or tricks i haven't used & overall nothing has been found hope this gets fixed as i would really like to play growing together
March 2023
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2023
Restart your PC. (A real "Restart" not just shutting down and start again.)
Then:
March 2023
went through the process and did extra
final result "windows resource protection did not find any integrity violations"
figured it would be best to rerun the process with scanhealth and restorehealth via safe mode , same results,
decided to test this on my laptop
fresh installed windows 11 laptop (no mods) (3 try's)
my second pc has version 1.95.207.1030, same mods, same tray, offline mode to see
March 2023
@holiichet Do you use a third-party antivirus, and if so, have you set exceptions for TS4_x64.exe and EADesktop.exe? Please try that if you haven't already. If you only use Windows Defender and Controlled Folder Access is enabled, set the same exceptions. (You don't need to use it if it's already disabled.) This guide covers CFA and a couple third-party antivirus programs:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html
If that doesn't help, please try playing in offline mode on one of the computers that's on patch 1.96 and let me know whether it helps.
While troubleshooting, please use a clean Sims 4 user folder: move the existing folder out of Documents > Electronic Arts and onto your desktop (or wherever you want) and allow the game to generate a new one. You can add your saves and other content back later, but it's best to get the game running properly first.