Back up and reset your game
Follow this guide to check for a corrupted save file or Gallery download in The Sims 4 or The Sims 3.
View more on EA Help
Browse the most popular answers provided by the community and EA for solutions to common issues.
Share your knowledge and help out your fellow players by answering one of these open questions.
Having issues with mods?
Mods not showing or having trouble after patch?
Learn how to disable Mods
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Join the discussion and ask your questions about The Sims 4.
Technical Issues with The Sims 4 on PC? Get help with updates, expansions, codes, and backing up and updating your game, or help other Simmers make the most of their game.
Technical Issues with The Sims 4 on consoles? Get help with updates, expansions, codes, or help other Simmers make the most of their game.
Report bugs within The Sims 4 on PC, Mac, and consoles and see what the community is saying on this forum.