Back up and reset your game
Follow this guide to check for a corrupted save file or Gallery download in The Sims 4 or The Sims 3.
View more on EA Help
Browse the most popular answers provided by the community and EA for solutions to common issues.
Share your knowledge and help out your fellow players by answering one of these open questions.
The Sims 4 Legacy Edition and system reqs
Find out if your system is no longer supported and how to download it.
Read more on EA Help
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4426 Topics•17839 Replies
Join the discussion and ask give feedback about The Sims 4.
34869 Topics•112146 Replies
Technical Issues with The Sims 4 on PC? Get help with updates, expansions, codes, and backing up and updating your game, or help other Simmers make the most of their game.
1455 Topics•4643 Replies
Technical Issues with The Sims 4 on consoles? Get help with updates, expansions, codes, or help other Simmers make the most of their game.
4153 Topics•19040 Replies
Are you playing The Sims 4 on a Mac? Get help and discuss troubleshooting with other Simmers on the forum.
5784 Topics•78523 Replies
Report bugs within The Sims 4 on PC, Mac, and consoles and see what the community is saying on this forum.