Back up and reset your game
Follow this guide to check for a corrupted save file or Gallery download in The Sims 4 or The Sims 3.
View more on EA Help
Browse the most popular answers provided by the community and EA for solutions to common issues.
Share your knowledge and help out your fellow players by answering one of these open questions.
Crashing with the November 10 update
We're working on resolving this issue. In the meantime, here's a workaround you can try.
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7235 Topics•28753 Replies
Join the discussion and ask give feedback about The Sims 4.
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Technical Issues with The Sims 4 on PC? Get help with updates, expansions, codes, and backing up and updating your game, or help other Simmers make the most of their game.
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Technical Issues with The Sims 4 on consoles? Get help with updates, expansions, codes, or help other Simmers make the most of their game.
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Are you playing The Sims 4 on a Mac? Get help and discuss troubleshooting with other Simmers on the forum.
7205 Topics•103979 Replies
Report bugs within The Sims 4 on PC, Mac, and consoles and see what the community is saying on this forum.