March 2021 - last edited March 2021
@hannassims2 Then I'm sadly out of ideas. Really don't know why it's not working for some folks.
@MJeneeR I merged your post. All the suggestions to solve this are on the first page. Please see if any of those help you
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2021
@crinrict No problem. Thank you for at least trying!
March 2021
I've seen the red crosses until my Mac goes online, which it does for me. Sometimes I have to connect manually, but it always does it.
March 2021
The game is connected to the internet but i cant access the gallery. Updates appear when I first open the game but i cant reach anyone
March 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2021 - last edited March 2021
Hello, I have been trying to connect to the gallery for a few days with no luck, please pay attention to the steps I've done with the research I've done to solve it, because I don't want anyone to tell me to repeat steps that didn't work at all. And YES I've read the troubleshooting guide.
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- I've started the game fresh by moving the sims folder from my documents to the desktop: Didn't work.
- I've deleted the cache files from origin, all 3 origin folders from Program Files (x86) and from AppData\local and AppData\roaming. Didn't work either.
- I've allowed all connections for Origin and The Sims 4 exe in my Firewall as well as I've put exceptions for the game's exe and origin's exe in my Antivirus. Didn't work.
- YES my origin is ONLINE and NO it's not an underage account. Going offline and online doesn't fix the issue either.
- No, the gallery is not going through maintenance and my friends are able to connect to it.
- No, I'm not running anything in compatibility mode.
- Yes, I deleted my Sims cache. Didn't work.
- Yes, I opened ports. Didn't work.
- No, the tray folder is not the cause.
- CCleaner doesn't fix it either.
- I am not a Mac owner, I use Windows on its latest version, yes, all my drivers are up to date and YES my computer goes over the game's requirements.
- My mods are not the cause either, already proved it.
- The suggestions by SimQARobo didn't work either.
- Yes I reinstalled origin, the game too and also repaired it. Didn't work.
- Yes, the online connection is enabled in the game's settings.
- Yes, I flushed my DNS
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I hope you've understood what I've done and I hope to get some help to fix it.
March 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2021
Ping's more than fine and changing the connection to another one doesn't work either.
March 2021
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2021
Spain. All should be fine in here and it is, because as I pointed out friends of mine are able to connect to it.
Try these steps first to clear up any problems you may have when connecting to an EA game.
Troubleshoot and test your connectionReset, update, or link your account information.
View More on EA Help