Sims 4 A problem caused the program to stop working correctly.

[Blondie2810]

I have very recently downloaded Sims 4 which worked for 2 hours. I saved came out of the game, however now when I try to play the game I get the following message "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have reinstalled the game many times and also reinstalled Origin, however it is still not working. I have tried the game in different compatibility modes, however I get the same response each time. Please help as this has been happening since Sunday 

[crinrict · Accepted solution]

It's an audio software by Nahimic that's running in the background on your computer.

I don't use it myself so I'm not exactly sure but you should be able to disable it while running the game.Try clicking in the little arrow in your task bar and check if you have anything like that there.

[crinrict]

Hi @Blondie2810

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.

[Blondie2810]

Thanks crin, attached

[crinrict]

You have an error with this dll: Nahimic2OSD.dll

I believe that's some Audiosoftware that comes with certain cards/computer models 

Check what Sound software you have and disable while playing.

Also make sure your game runs on the card and not the chip

[Blondie2810]

Thank you,

What is a dll?

Not sure how to do any of your fixes?

[crinrict · Accepted solution]

It's an audio software by Nahimic that's running in the background on your computer.

I don't use it myself so I'm not exactly sure but you should be able to disable it while running the game.Try clicking in the little arrow in your task bar and check if you have anything like that there.

[roberta591]

@Blondie2810 The Nahimic audio system is like a mixer that adds effects to the audio - only problem it crashes causing problems with the audio. Disabling the Nahimic driver seems to fix the problem. This issue has been talked about in the ASUS forums (who also have the problem). I see your using a 128Gb ssd for your system drive. I think I've posted enough about the cons for that configuration. Most average consumers don't know how to manage this setup. I'll start with no one (that I know) would recommend running a game that writes a lot of temp files and other files in the course of the game running to install this game on a ssd. There is a max write spec on ALL ssds - I think this is pointed out for a good reason (maybe). If you have to off load parts (or all) of your data to a conventional hard drive you loose the advantage of using a ssd in the first place. The only gain you get is program load times. When I have 2 WD black drives in raid 0 I can't even top off my beer in the amount of time saved. Hey - whatever floats the boat.

[Blondie2810]

Thanks everyone, it has worked. I found the software within my search bar and uninstalled which fixed the problem instantly

[crinrict]

Glad to hear. Enjoy the game.

[htaif]

how do you disable nahmic?