April 2015
Ive had this same problem since the sims 3. I have no idea what it is but at any random point my game just crashes and says "the sims 4 has stopped working" I tried a number of things like deleting CAS files and loads of other things.. Ive no idea what it is because my computer is built for the sims and More. A few months ago when the sims 4 first came out I was on to one of your engineers in the live chat. Nothing really worked. I assumed the new expansion would HOPEFULLY solve it. No luck. This problem just turns me off playing the game and any other to be honest.
April 2015
Can you share a DXDiag with us?
If you have any trouble reading the DXDIAG file yourself, you can save all the DXDIAG info as a text file and send it to an EA advisor for more assistance.
May 2015
Its a 32bit version. What do i do with that version.
May 2015
May 2015
You need to click the save all button which will create a text file.
Open that text file and copy the content to hastebin.com or pastebin.com and then put the link here.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2015
May 2015
You have have a good computer but not the OS to match it.
I would recommend updating to a 64 bit OS.
Also try updating your graphics drivers.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads