Re: Game freezes in community gallery

by crinrict
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Original Post

Game freezes in community gallery

★ Apprentice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.46.18.1020
What expansions, game packs, and stuff packs do you have installed? Cats and Dogs, City Living, Get to Work, Get together, Seasons Dine out, Outdoor retreat, Parenthood, Spa day, Vampires Cool kitchen stuff, Kids room stuff, My first pet stuff, Perfect patio stuff, Toddler stuff, Vintage glamour stuff
Steps: How can we find the bug ourselves? Any time I am using the community gallery to look at lots, I click a lot then click the different pictures and once I press the X in the right corner, you cannot click anything else and the game is frozen in that screen but the sound/music continues.
What happens when the bug occurs? Any time I am using the community gallery to look at lots, I click a lot then click the different pictures and once I press the X in the right corner, you cannot click anything else and the game is frozen in that screen but the sound/music continues.
What do you expect to see? You can X out of that menu and return to the community gallery, but this does not happen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

This is a screenshot of the screen when you cannot click anything after closing the lot window in the gallery

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Re: Game freezes in community gallery

Hero

Hi  @keiraskyler

 

are you sure you removed all your mods ? This issue is usually caused by an outdated version of the UI Extension mod.

 

Make sure to also delete your localthumbcache.package file

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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