Shadowy Box Glitch Sims 4
by Ryguy2707Original Post
@marcelle_evans As far as I can tell, turning off SSAO simply fixes the problem, with no other side effects.
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.58.63.1210
What expansions, game packs, and stuff packs do you have installed? Most
Steps: How can we find the bug ourselves? Look at sims walking around in rooms (guessing though that this is only a problem on mac?)
What happens when the bug occurs? Large black squares under all sims in rooms
What do you expect to see? No marks under the sims
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No
Whenever sims are in a room (at home or in a community lot), there is a large black square underneath them. When walking around campus (playing at Foxbury) or outside, there are no marks, nor when I delete the floors (making it not technically a room). I've tried repairing my game and nothing happened, checked other save files and it's happening everywhere, and deleted my CC, and nothing has worked so far.
Wasn't happening after the patch, but was as soon as I installed university.
No it won’t affect other shadows but it does also clear up other shadow glitches in the game like object shadows not displaying correctly. A good example is the decorated Christmas tree, it has a boxy outline around some of the decorations. Have a look and then disable the SSAO to compare
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Thanks @alanmichael1 for helping out.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? I can’t find it but the update took place on November 12
What expansions, game packs, and stuff packs do you have installed? Expansions: seasons, get famous, get to work, cats and dogs, island living Game packs: jungle adventure, parenthood, vampires
Steps: How can we find the bug ourselves? I’m not sure but I talked to someone from EA and he said that 6-9 people had also had this issue yesterday so apparently EA is working on it quickly but I just wanted to report it too
What happens when the bug occurs? A black box appears underneath my sims feet when they are indoors (anywhere-home or public lots) but goes away outdoors. It affects my dogs and other sims that enter my house. The black glitchy box appears for 3 minutes then disappears for ten seconds then appears again and it’s really annoying. This wasn’t a problem until I downloaded the latest update released
What do you expect to see? I expect to NOT see a black box underneath my sims anywhere.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It is the latest update that was released November 12,2019. This problem has only occurred after I downloaded this patch
Look up for information
