Game files deleted

[Imxrii]

I started having a problem randomly on my sims 4 game where it would freeze at the logo opening screen and I couldn't get on (mac btw). I read i may've turned my game settings up too high and to fix this problem i could remove the settings folder so they were set to default once again and it would unfreeze my game - this didn't work.

I found another website that said to fix it i need to repair the game in origin, so I did. Although it's fixed my initial problem, hours and hours of gameplay, family development, a completely filled out world and etc has been deleted. The files are missing, and i can't bring myself to play the game anymore knowing how much I've lost and how long it will take to build it up again- my game was PERFECT.

Please tell me theres a way of getting back my files because nowhere did it say repairing my game would also remove everything. helpppppp

[Bluebellflora · Accepted solution]

@Imxrii

Please check you iCloud settings

[172e3cda00349872]

I'm not a Mac user, but there might be something in this thread that may be helpful:

[READ FIRST] Sims 4 - Mac Help, Guides and Troubleshooting
https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/td-p/46...

[CMeki]

I don't know how the file-system works on Mac, but do you have any save-files in the save folder?

On PC: C:\Users\Username\Documents\Electronic Arts\The Sims 4\saves
And do you use onedrive?

[Imxrii]

No, the saves folder is empty except for the new couple of files added since I've played the game after everything disappeared. I don't use onedrive, why?   @CMeki 

[crinrict]

HI @Imxrii

moved your post to the mac forum for better help

Thanks

[Bluebellflora · Accepted solution]

@Imxrii

Please check you iCloud settings

[Imxrii]

@Bluebellflora
Hi, a long time ago I unchecked the documents setting so they wouldn't go to iCloud. My settings seem fine and were exactly what the link asked for :/ the problem started when I repaired my game. I greatly appreciate your help x

[Bluebellflora]

@Imxrii

Ok. SO you have no Electronic Arts folder in your Documents folder?

[Imxrii]

@Bluebellflora

What? Of course I do. 

I was responding to the iCloud thing which asks me to untick documents going to iCloud (a setting I already had in place)

My saves are missing, nothing else.