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Banned for Engine error

by Issolat3
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Original Post

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Banned for Engine error

★★★ Newbie

Logged on today and it said I was banned. I didn't do anything to get banned so I'm guessing it was due to the game crashing from the engine errors. 

 

The error said: 

 

Engine Error 0x887A0006 - DXGI_ERROR_DEVICE_HUNG

 

How can this be resolved? 

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Accepted Solution

Re: Banned for Engine error

Community Manager

Hey @Issolat3

 

I'm afraid that account bans are not something we're able to investigate here on Answers HQ. When you have a chance please reach out to the Terms of Service team so they can review your account and determine if the ban can be overturned. 

 

For more details on how to contact them check out the EA Help website

 

 

/Kent

Kent.png

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Re: Banned for Engine error

★★★★★ Novice

u can do nothing.

U have to wait for a patch or you are playing witth the risk to get the Ban penalty

Message 2 of 3 (159 Views)

Re: Banned for Engine error

Community Manager

Hey @Issolat3

 

I'm afraid that account bans are not something we're able to investigate here on Answers HQ. When you have a chance please reach out to the Terms of Service team so they can review your account and determine if the ban can be overturned. 

 

For more details on how to contact them check out the EA Help website

 

 

/Kent

Kent.png
Message 3 of 3 (108 Views)
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