Sims 3 launcher fails to start the game

[EL4201988]

I click the Sims 3 launcher as I would normally, I select all the content that I purchased and hit start. Only to be brought to he EA app on my computer. I hit play from there and I'm brought back to the launcher and the cycle continues. 

According to the EA app I've played for 14-15 minutes even though the game is never opened or started up. What the heck is going on?

[puzzlezaddict]

@EL4201988  If your computer has a 12th-gen or newer Intel processor, please see the accepted solution of this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/m-p/11...

Otherwise, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I would guess the EA App is counting the amount of time the launcher is open as playtime.