the sims 3 (64-bit & metal) release

[criisreverte]

@MaxisJoe this is what happens when I try to download worlds from the sims 3 store!:

If I click on "im patched" and ok, so it downloads, I get an error too:

[Praxischu]

I updated the game and still an installation verification failure has popped up. I'm lost on if there has been a fix?

[sarahbevan]

@criisreverte exactly what happened to me, too

[iJustin102]

@kaiowens22 I at first thought I couldn't get connected. I checked real quick and saw I got signed out. And then it worked

[Padmefan2017]

@paradise12233 There's a fix that's being deployed right now. You need a CD Key that should pop up on your origin account under game properties. To check you go to your game library, click Sims 3 64 bit, click the little gear, and select game properties. Some people have got theirs already, Joe said it could take a day or two. Some people have had success in getting it manually added to their account via EA support.

[harleymguid]

Can someone please explain to be what the CD keys are and what to say to support for them to help me?

[kaiowens22]

@iJustin102 i'm signed in i know i am, i've changed countries and everything. it's so strange i don't know why i can't get on.

[MaxisJoe]

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@paradise12233 wrote:

could someone please give me a TLDR update ? i live in australia and just woke up to like a hundred new pages (i've been keeping up with this forum for months and up to around page 225 and i've tried launching the new game many times but it still doesn't work unfortunately) thank you

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Doom. Dooooooooom. Doom doom doom.

BUT ALSO! We figured out the root cause, there's a fix rolling out, it might take a few days to reach everyone, you can possibly speed things for yourself by contacting Support and asking them to re-apply the TS3 64-bit entitlement but success on that seems to be hit-or-miss (not on the solution, but on getting a support engineer willing/able to do it).

Also. DOOOOOOOM.

[Padmefan2017]

@kaiowens22 I think it's just because so many people are trying at once.

[bpnovak7]

@Padmefan2017 The support members I've talked to so far have no idea what I'm talking about