Website Gallery not loading

by Pietylove
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Original Post

Re: PS4 Player can't connect to gallery on my Mac.

Hero
@houseofsimmers I merged your post with the master thread on this.

It's currently an issue for many players.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 11 of 37 (1,109 Views)

Re: PS4 Player can't connect to gallery on my Mac.

★★★ Newbie
@crinrict Thank you! I'm glad I'm not the only one.
Message 12 of 37 (1,102 Views)

Re: PS4 Player can't connect to gallery on my Mac.

EA Sims Team

Hello.

 

We think this is resolved now.  If anyone is still unable to connect to the website gallery, please let us know.


This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.

Message 13 of 37 (5,297 Views)

Re: PS4 Player can't connect to gallery on my Mac.

★★★★ Novice

@SimQARobothe issue has been resolved for me. Thank you to all who made this speedy fix Standard smile

Message 14 of 37 (1,055 Views)

Re: PS4 Player can't connect to gallery on my Mac.

★★★ Newbie

i can not connect to the gallery Frown

Message 15 of 37 (1,010 Views)

Re: PS4 Player can't connect to gallery on my Mac.

Hero
@abbyknapp The ingame gallery or the website ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 16 of 37 (992 Views)

Re: PS4 Player can't connect to gallery on my Mac.

★★★★ Apprentice

I'm still unable to log in on the Web gallery. 

I can log in on all other EA services, but not in the gallery in the browser. Both mobile as well as chrome

Message 17 of 37 (975 Views)

Re: PS4 Player can't connect to gallery on my Mac.

★★★★ Apprentice
@Annabelli_22 I get a pop up to accept terms of agreement, but it disappears again before I can click it. So I can't actually accept it. This happens every time I try to log in on the web based gallery, on mobile
Message 18 of 37 (903 Views)

Re: PS4 Player can't connect to gallery on my Mac.

EA Sims Team

@Annabelli_22 

 

Have you tried clearing your browser cache?


This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.

Message 19 of 37 (887 Views)

Re: PS4 Player can't connect to gallery on my Mac.

★★★★ Apprentice
@SimQARobo Yup, I have. Even incognito browser
Message 20 of 37 (870 Views)