SIMS 4 WON'T START UP (ALSO ORIGIN WON'T LET ME PRESS 'PLAY' FOR TS4)?

[mseb11]

The game won't actually start up. And no, it's not like what most people get: a black screen or something like that and an error box. No, my game literally won't start. I click on the icon on my desktop and nothing happens. So I go to Origin to see if I can start it from there. Nope. I hover over TS4 game thing and go to press 'Play', but the button is faded and is un-clickable. How am I supposed to play TS4?

I've actually had this problem before but it used to be fixed by just restarting my computer. I did restart it, twice actually, but it still wouldn't let me play TS4. Any way how to solve this problem?

I've deleted cache files, I've logged in and out of Origin. I don't know what else I can do. 

Thanks in advance!

[crinrict]

Have you tried all the suggestions here: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/422823...

[mseb11]

I just tried (or have previously tried) most of the options listed, and still none of them have helped o solve the problem. My game is still grayed out and unable to play. Are there any other way to solve this problem?

[crinrict]

Then it's best if you contact a game advisor for further help. They can check your account

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page