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Re: PlayStation plus pack not working

by EA_Blueberry
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Original Post

PlayStation plus pack not working

★★ Newbie

I clicked on it and it says purchased but it’s not showing up in game, I restored licenses and it still doesn’t show up in game and it won’t let me re download it so any fix?

Message 1 of 6 (962 Views)

Re: PlayStation plus pack not working

Community Manager

@Exmples 

 

Did you receive your Apex Legends pack? If not, our Live-Support team can assist in granting missing content on accounts.

 

Click here to speak with an EA Advisor

/Blueberry

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Message 2 of 6 (925 Views)

Re: PlayStation plus pack not working

★★★★★ Newbie

Any fix?? Contacted Sony and EA twice. They keep saying it's the others guys problem. Still no content. So frustrating.

 

Message 3 of 6 (841 Views)
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Re: PlayStation plus pack not working

Community Manager

@slick199199 

 

If the purchase fully cleared under your PlayStation account please contact our Live-Support team again so they can look into why you didn't receive the content. I'm sorry you've been getting bounced back and forth around this, perhaps there was some confusion from employees on both ends on how to address this. Our team will make sure you get the content you purchased. 

Keep in mind that not all DLC will be automatically downloaded to your console. Make sure you go to the "Add ons" section for your game on your PS4 to verify it's been installed.

Please have a proof of purchase ready for your case.

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 4 of 6 (835 Views)

Re: PlayStation plus pack not working

★★★★ Novice
@Exmples 3 people I play with have same issue. The download button won’t work now matter how many times you click. It says purchased on IPhone app and no button appears that would add to download Que on ps4 . All other purchases you can add to que to download on machine.
Message 5 of 6 (514 Views)

Re: PlayStation plus pack not working

★★★★ Novice

I'm  getting the same thing. No matter how many times I click the download button nothing happens. 

Message 6 of 6 (487 Views)

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