November 2019
Does anyone have any IPs to traceroute to troubleshoot network issues? I'm on the west coast (Oregon). The only IP I have for EA servers is in Virginia and my ISP doesn't think it's worth looking into since I'd be connecting to something closer. I have massive packet loss and I'm trying to find out the source.
November 2019
When you’re done, the UOTrace will be filled out with information about packet loss and ping times.
There are a few things to keep your eye out for when running these tests.
If you contact EA Help and an Advisor asks to see your UOTrace results:
Run the trace twice, save and send both sets of results to us. That way we can compare the results to get a clearer picture of what’s happening.
Follow these steps to send the files to one of our Advisors.
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic
January 2020
August 2020
October 2020
Top notch customer support here.
April 2022
Is this software available for mac users? I'm on PS5 and don't own a PC.
I'm in Oregon as well. The netcode + packetloss has gotten unbearable.
Even where my performance graph says the connection is good, opponents teleport like an oldschool lag switch and can shoot around corners.
May 2022
i would try different servers. i try to stay around the 50-80ms. I can always tell when i forget to change DC's because i get shot through doors and other kinds of BS. my guess is my ISP is congested causing brief ping spikes. I dont have fiber so i never get below 30ms anyway. But by changing DC's my hit reg and movement even feel smoother. while yes, you may have higher ping, that difference could be distance and the speed of light compared to congested nodes? ( not sure if the few hops before endpoint are each my isp's server nodes, but seems like it.).. also lag compensation is a thing! you should try using your phone as a hotspot or usb tether your phone to pc, then run ethernet to your PS5 and be amazed at your godlike skills, and hella unpredictable movements being logged into apexs servers lol... its borderline cheating imo.