September 2021
@qekf40o5qj75 my Spanish isn't very good. I think you're saying you had a similar issue?
September 2021
September 2021
@qekf40o5qj75 @EA_Aljo @StormyHeather11 @MAGICDAVESHROOM @HenryThePear Hey guys...Finally got my coins!!!! I can't tell you how happy I am!!! Thank you all for the advice and support!
September 2021
@qekf40o5qj75 I wish I could tell you there was an easy solution my friend. But you have to open a ticket and go through the back and forth I did. They need a screenshot of the email you receive from Google play receipt, your player ID from the game, the verified purchase in Google play with your email address showing, the address bar has to be showing, your first second and third nerves...because they will get on every last one of them! Be persistent and don't give up! Keep emailing. You can try them on FB and/or Twitter but they didn't work for me as you can see in this thread. I wish you all the luck!
September 2021
You're very welcome! I'm really glad this finally got resolved and apologize for how long that took. If you have any other issues, please reach out again. Have fun and stay safe
September 2021
I made a purchase on May 15 that I still have not received. I provided all information requested and nothing. I tweeted EA Help about it after a month and they told me to "be patient" and that they were "investigating." They have my money, but I don't have the content. Foolishly, I made another purchase in June and I don't have that either. I provided all the proof of my purchase and they have ignored me.
September 2021
I haven't gotten any help and I've been waiting for over 4 months now. There is no option to contact anyone.
September 2021
I contacted EA Help through Twitter after a month and was told to "be patient" and that my case was being "investigated." It's now been 4 months since I started my case and radio silence. I've received no help.
September 2021
Good luck! I contacted them on Twitter after a month and was to "be patient" and that they were "investigating." That was in June 2021 for a purchase I made in May 2021. It's currently September 2021 and I still don't have resolution.
September 2021