SWTOR Subscription Error (Can't pay for 1 month) UPDATE: Still not Working [ Edited ]

[lordmuro123]

Same problem here need help or bw dont want money?

[UshimimiHime]

My US-based Visa Debit card, issued by Chase Bank, is "not compatible" with their system - according to three separate calls to customer service and two to my bank.

Nevermind that every time I attempt the charge, a $1 holding charge is made against my card, and that goes through perfectly fine.

F***ing stellar, EA. Well played.

[proxos666]

@UshimimiHime

Maybe tie that card to a paypal account ? 

[cyabits11]

1 day before 2018 still having this problem

[proxos666]

@cyabits11

There will always be poeple with this problem, on a public forum can only suggest try a different payment method eg paypal, check account details match the card details.

Other then that may need to buy from amazon or similar which has 60 day cards etc.

CS phone numbers are at this link , account issues can only be discussed over the phone, there is no help that a forum can provide on this other the check the stuff above.

[ulitkans]

Having the same problem. Called support, but they did not know what to do. Tried on different PCs and browsers. PayPal does not work too

[EA_Kipling]

@ulitkans

Can you make sure the country you're in, the country on the payment method, and the country of your SWTOR account, all match? Sometimes if the country listed on your SWTOR account and the country on your billing info don't match, the system won't like it.

[Helll6462]

I got the same Error trying to pay for the 60 days but it has taken my money and has not upgrade my account.

[proxos666]

@Helll6462 

What is the swtor username ? 

[HotDoG26]

Hi @proxos666 ,

I wrote to another topic yesterday and saw this one with a similir problem to mine. I've called CS as you suggested and had a go yesterday but I will check again with them today. The thing I've found out was, my problem occurs due to spefic charecters in my surname when I input the card info on the payment screen so today I was able to add a new credit card without a problem under my account tab by changing those characters.

But the new issue is eventhough I got the "this field has invalid characters" error while trying to pay for the 30 days, it has taken my money and has not upgraded my account. My bank says the payment is on hold by the opposite party.

My display name is King_Hotdog.

It's ok if you cant support me via forum as I will be calling CS again today.