Deluxe code error

[WessRon]

As i've tried to redeem my code, the page gave me a error message and now it says that the code was already used, but i still on preferred state and i didn't receive any of the items, what can i do?

[proxos666 · Accepted solution]

@WessRon 

seems you received 500 on the 24th, support added 50 and the next 500 will arrive in 30 days

[proxos666]

@WessRon 

swtor account displayname ? 

you will also need to email the code into support@swtor.com

[WessRon]

The display name is Wessron, I'll send the code right now.

[proxos666]

@WessRon 

have flagged to check the account for issues and they have your email response will be in about 10 hrs when support are online for the day 

it is best to send the code from the same email address on the swtor account and/or include the swtor account name

[WessRon]

They sent a email requesting that I make a call, but the time when they answer is the exactly time when I'm at work. Is there any other way I can resolve this issue? Or at least get a refund?

[proxos666]

@WessRon 

To fix the account issue, You can try to reset the password on the linked EA account that account has been disabled and uses a gmail , and is a different email to what is used on your swtor account  (and the ea account your posting on now (so it is not the EA account your posting on now)
The linked ea account used a gmail email address, but is a different email to the swtor email address and the ea account your posting with

use this link (insert the correct Gmail email address into that link) to reset the password then login on that EA account to fix the swtor account for purchasing

This gmail had to of been used on the swtor account previously

[proxos666]

@WessRon 

let me know if you think you have it sorted and i can chase up the gametime

[WessRon]

@proxos666 i did what you asked and now i'm using my old email in my swtor account, is there anything else that i have to do?

[proxos666]

@WessRon 

checking with support if the account is ok 

what email you use on your swtor account doesnt matter , the linkage is made on the account creation, you can use different emails and passwords on the swtor and linked ea account 

is why the linked ea account was using the old email address still

[proxos666]

@WessRon 

ok the swtor account is active again now so purchasing will work as intended now 

The code you purchased, can you forward the email from EA that gave you the code ? to support@swtor.com, support need to see what the code actually is to provide the content purchased.

Let me know when its sent