Cannot subscribe to Swtor

[DeathAscendant]

Hello there!

I am having the same issue with SWTOR not letting me subscribe.
(There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.)

Have also tried buying time on Steam to no avail. Did cancel the subscription shortly after.

I have also reset passwords on EA and SWTOR to try and remedy the situation but nothing is seeming to work.

My SWTOR username is: DeathAscendant

Would greatly appreciate some help!
Thank you.

[proxos666 · Accepted solution]

@DeathAscendant 

you will need to call swtor support when the lines are open to fix the account issue , will be a quick fix though

if you are on qld side the english lines open at midnight and close at 9am https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

[proxos666]

@DeathAscendant 

for the steam purchase you will need to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

have flagged to check the account and they have your email ,response will be in about 3 hrs when support are online for the day

[DeathAscendant]

Thank you for the response.

I have emailed support with screenshots attached.

[proxos666 · Accepted solution]

@DeathAscendant 

you will need to call swtor support when the lines are open to fix the account issue , will be a quick fix though

if you are on qld side the english lines open at midnight and close at 9am https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

[DeathAscendant]

I will get in touch with them ASAP!

Thank you for the help, much appreciated.

[4f41ccf226d6c44c]

i am also having the same issue, returned to the game after several years and cannot update payment method or add any subscriptions. account ID Gavinmc - email [edit: email address removed].

[proxos666]

@4f41ccf226d6c44c 

you will need to call swtor support when the lines are open to fix the account issue on your account 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

UK line opens in about 5 hrs from this post