March 2020 - last edited March 2020
@givememore86 I'm so sorry to hear this. If anything you deserve good support from EA.
I sit here thinking, feeling sad and frustrated. I don't know what else I could do to help you. I'd suggest reopening the case again and again, but with all that is going on, I can imagine you won't be feeling up to that at all. *sigh*
Sending you lots of hugs.
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