The game makes my computer shut down!!

[smilelupe]

When I open the game it goes to the loading window and it does not pass from there and it shuts down my computer. I have try and un-install and re-install but it keeps doing the same thing.

[crinrict]

Have you tried all the stuff here: http://answers.ea.com/t5/The-Sims-3/FAQ-Game-Crashes-CTD/td-p/656/ ?

• What is your operating system
• At what point does your game crash ? Any regularities ?
• How long can you usually play ?
• Which EP/SPs do you have installed ?
• Are you using custom content and mods in your game ?
• It's also good to include your DxDiag: https://help.ea.com/article/how-to-gather-dxdiag-information

[smilelupe]

------------------ System Information ------------------ Time of this report: 4/12/2013, 12:02:29        Machine name: GABRIELA-PC    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)            Language: English (Regional Setting: English) System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.        System Model: RC512                BIOS: AMIBIOS Version 00FN.M034.20110511.SSH           Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs), ~2.1GHz              Memory: 6144MB RAM Available OS Memory: 6056MB RAM           Page File: 1222MB used, 10886MB available         Windows Dir: C:\windows     DirectX Version: DirectX 11 DX Setup Parameters: Not found    User DPI Setting: Using System DPI  System DPI Setting: 96 DPI (100 percent)     DWM DPI Scaling: Disabled      DxDiag Version: 6.01.7601.17514 32bit Unicode

------------ DxDiag Notes ------------       Display Tab 1: No problems found.         Sound Tab 1: No problems found.           Input Tab: No problems found.

-------------------- DirectX Debug Levels -------------------- Direct3D:    0/4 (retail) DirectDraw:  0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay:  0/9 (retail) DirectSound: 0/5 (retail) DirectShow:  0/6 (retail)

--------------- Display Devices ---------------           Card name: Intel(R) HD Graphics Family        Manufacturer: Intel Corporation           Chip type: Intel(R) HD Graphics Family            DAC type: Internal          Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_C0AE144D&REV_09      Display Memory: 1696 MB    Dedicated Memory: 64 MB       Shared Memory: 1632 MB        Current Mode: 1366 x 768 (32 bit) (60Hz)        Monitor Name: Generic PnP Monitor       Monitor Model: unknown          Monitor Id: SEC5441         Native Mode: 1366 x 768(p) (60.003Hz)         Output Type: Internal         Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32 Driver File Version: 8.15.0010.2266 (English)      Driver Version: 8.15.10.2266         DDI Version: 10.1        Driver Model: WDDM 1.1   Driver Attributes: Final Retail    Driver Date/Size: 12/16/2010 21:38:46, 7434240 bytes         WHQL Logo'd: Yes     WHQL Date Stamp:   Device Identifier: {D7B78E66-4256-11CF-277F-A4E0A9C2C535}           Vendor ID: 0x8086           Device ID: 0x0116           SubSys ID: 0xC0AE144D         Revision ID: 0x0009  Driver Strong Name: oem8.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2266ci\ven_8086&dev_0116&subsys_c0ae144d      Rank Of Driver: 00E60001         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend                      {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend        D3D9 Overlay: Supported             DXVA-HD: Supported        DDraw Status: Enabled          D3D Status: Enabled          AGP Status: Enabled

------------- Sound Devices -------------             Description: Speakers (Realtek High Definition Audio)  Default Sound Playback: Yes  Default Voice Playback: Yes             Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_144DC0AE&REV_1001         Manufacturer ID: 1              Product ID: 100                    Type: WDM             Driver Name: RTKVHD64.sys          Driver Version: 6.00.0001.6257 (English)       Driver Attributes: Final Retail             WHQL Logo'd: Yes           Date and Size: 11/30/2010 20:06:02, 2647528 bytes             Other Files:         Driver Provider: Realtek Semiconductor Corp.          HW Accel Level: Basic               Cap Flags: 0xF1F     Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0  Static/Strm HW 3D Bufs: 0, 0               HW Memory: 0        Voice Management: No  EAX(tm) 2.0 Listen/Src: No, No    I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No

--------------------- Sound Capture Devices ---------------------             Description: Microphone (Realtek High Definition Audio)   Default Sound Capture: Yes   Default Voice Capture: Yes             Driver Name: RTKVHD64.sys          Driver Version: 6.00.0001.6257 (English)       Driver Attributes: Final Retail           Date and Size: 11/30/2010 20:06:02, 2647528 bytes               Cap Flags: 0x1            Format Flags: 0xFFFFF

------------------- DirectInput Devices -------------------       Device Name: Mouse          Attached: 1     Controller ID: n/a Vendor/Product ID: n/a         FF Driver: n/a

      Device Name: Keyboard          Attached: 1     Controller ID: n/a Vendor/Product ID: n/a         FF Driver: n/a

Poll w/ Interrupt: No

----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x1C26 | Matching Device ID: usb\root_hub20 | Service: usbhub | +-+ Generic USB Hub | | Vendor/Product ID: 0x8087, 0x0024 | | Location: Port_#0001.Hub_#0002 | | Matching Device ID: usb\class_09 | | Service: usbhub

---------------- Gameport Devices ----------------

------------ PS/2 Devices ------------ + Standard PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + ELAN PS/2 Port Smart-Pad | Matching Device ID: *etd0b00 | Upper Filters: ETD | Service: i8042prt | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD

------------------------ Disk & DVD/CD-ROM Drives ------------------------       Drive: C:  Free Space: 147.0 GB Total Space: 236.5 GB File System: NTFS       Model: SAMSUNG HM641JI

      Drive: D:  Free Space: 334.2 GB Total Space: 352.7 GB File System: NTFS       Model: SAMSUNG HM641JI

      Drive: E:       Model: TSSTcorp DVDWBD TS-LB23A      Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

-------------- System Devices --------------      Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_C0AE144D&REV_04\3&11583659&0&B0    Driver: n/a

     Name: Intel(R) Mobile Express Chipset SATA AHCI Controller Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_C0AE144D&REV_04\3&11583659&0&FA    Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_C0AE144D&REV_04\3&11583659&0&D0    Driver: n/a

     Name: Intel(R) HD Graphics Family Device ID: PCI\VEN_8086&DEV_0116&SUBSYS_C0AE144D&REV_09\3&11583659&0&10    Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_C0AE144D&REV_04\3&11583659&0&E8    Driver: n/a

     Name: 2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0104 Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_C0AE144D&REV_09\3&11583659&0&00    Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_C0AE144D&REV_04\3&11583659&0&FB    Driver: n/a

     Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_C0AE144D&REV_04\3&11583659&0&D8    Driver: n/a

     Name: Intel(R) Centrino(R) Advanced-N 6250 AGN Device ID: PCI\VEN_8086&DEV_0087&SUBSYS_13018086&REV_5F\4&194F3157&0&00E0    Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18 Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_C0AE144D&REV_B4\3&11583659&0&E4    Driver: n/a

     Name: Realtek PCIe GBE Family Controller Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_C0AE144D&REV_06\4&51A4F74&0&00E3    Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16 Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_C0AE144D&REV_B4\3&11583659&0&E3    Driver: n/a

     Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49 Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_C0AE144D&REV_04\3&11583659&0&F8    Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_C0AE144D&REV_B4\3&11583659&0&E0    Driver: n/a

     Name: Renesas Electronics USB 3.0 Host Controller Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_C0AE144D&REV_04\4&A7D10EC&0&00E4    Driver: n/a

------------------ DirectShow Filters ------------------

DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514 WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514 WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514 MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385 Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385 WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514 WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514 Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385 Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385 WMT VIH2

[smilelupe]

Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109 Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109 WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109 WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109 WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109 WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109 WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109 CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226 RealPlayer Video Filter,0x00200000,1,1,rdsf3260.dll,15.00.0002.0072 CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314 DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514 CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321 Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713 WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514 CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414 Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514 AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713 VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713 SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528 CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911 Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426 DS Video Buffer Filter,0x00200000,1,1,DSBuffer_Video.ax,2.00.0027.0000 CyberLink Line21 Decoder (PDVD10),0x00200000,0,2,CLLine21.ax,4.00.0000.10324 CyberLink Streamming Filter(PDVD10),0x00200000,0,1,CLStream.ax,1.01.0000.2902 AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 CyberLink DVD Navigator (PDVD10),0x00200000,0,3,CLNavX.ax,8.01.0001.1818 CyberLink AudioCD Filter (PDVD10),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823 StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528 CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.01.0000.3022 MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713 MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713 SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310 MainConcept AAC Encoder,0x00100000,1,1,mc_enc_aac_ds.ax,8.00.0000.43595 CyberLink Matroska Splitter(PDVD10),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.1902 CyberLink TimeStretch Filter (PDVD10),0x00200000,1,1,clauts.ax,2.00.0000.3014 VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 CyberLink RealMedia Splitter(PDVD10),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1706 CyberLink Demultiplexer(PDVD10 UPnP),0x00200000,1,0,CLDemuxer.ax,1.00.0000.4513 MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528 Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514 SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713 CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328 P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601 MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713 CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.2117 CyberLink Video/SP Decoder(PDVD10 UPnP),0x00200000,2,3,CLVSD.ax,6.00.0000.3313 DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514 CyberLink Audio Decoder (PDVD10),0x00201000,1,1,Claud.ax,8.04.0000.3223 CyberLink Video/SP Decoder (PDVD10),0x00602000,2,3,CLVsd.ax,8.04.0000.1408 CyberLink HD/BD Mixer (PDVD10),0x00200000,1,2,CLHBMixer.ax,2.00.0000.3015 Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713 CyberLink Audio Decoder(PDVD10 UPnP),0x00200000,1,1,CLAud.ax,6.01.0000.3816 CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030 CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017 CyberLink Audio Effect (PDVD10),0x00200000,1,1,ClAudFx.ax,6.00.0000.7225 Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514 CyberLink Push-Mode CLStream(PDVD10),0x00200000,0,1,CLStream(PushMode).ax,1.00.0000.1627 CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307 CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301 CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008 ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713 Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528 Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412 MainConcept Network Renderer,0x00200000,1,0,mc_net_renderer_ds.ax,8.00.0000.43134 Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835 Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713 Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713 CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625 File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109 CyberLink AVCHD Navigator,0x00600000,0,3,CLAVCHDNav.ax,2.00.0000.3405 CyberLink Digest Filter (PDVD10),0x00200000,2,2,DigestFilter.dll,1.00.0000.4028 VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514 WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514 CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301 VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514 File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514 CyberLink WMV/WMA Demux(PDVD10),0x00600000,1,2,CLWMFDemux.ax,1.00.0000.1302 iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514 iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514 Cyberlink SubTitle Importor (PDVD10),0x00200000,2,1,CLSubTitle.ax,1.00.0000.7319 Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016 CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017 Intel® Mux Renderer,0x00200000,2,0,IntelMux.dll,2.00.0027.0000 Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122 CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017 CyberLink Audio Spectrum Analyzer(PDVD10 UPnP),0x00200000,1,1,CLAudSpa.ax,1.00.0000.0924 CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321 DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835 Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835 AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713 CyberLink HAM Decoder,0x00600000,0,1,CLCvd.ax,1.00.0000.1930 RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll, Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514 Intel® Media SDK MPEG-2 Muxer,0x00200000,1,1,imc_mp2_mux_ds.dll,1.10.0012.0001 MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514 RealPlayer Transcode Filter,0x00600000,0,0,rdsf3260.dll,15.00.0002.0072 CyberLink Tzan Filter (PDVD10),0x00200000,1,1,CLTzan.ax,3.05.0000.3217 Intel® Media SDK AAC Encoder,0x00200000,1,1,imc_aac_enc_ds.dll,1.10.0012.0001 SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514 Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514 CyberLink RealVideo Decoder(PDVD10),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225 MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514 Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514 StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528 CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212 Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514 Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835 CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219 RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,15.00.0002.0072 AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713 CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723 MainConcept MPEG Multiplexer-Plus,0x00200000,1,1,mcmpeg2mux.ax,7.06.0000.35746 CyberLink Video Decoder (PDVD10),0x00200000,1,2,CLCvd.ax,1.00.0000.1930 WD Audio Filter,0x00200000,0,1,WDAudioFilter.dll,2.00.0027.0000 AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713 Intel® Network Renderer,0x00200000,1,0,IntelNet.dll, Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713 CyberLink MPEG-4 Splitter (PDVD10),0x00600000,1,2,clm4splt.ax,1.01.0000.2906 CyberLink RealAudio Decoder(PDVD10),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225 Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000 StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528 AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514 Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713 File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713 File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713 P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818 WDSource Filter,0x00200000,0,1,WDSourceFilter.dll,2.00.0027.0000 P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815 CyberLink FLV Splitter(PDVD10),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.1201 Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.1731 Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514 Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514 Intel®WiDi H264 encoder,0x00200000,1,1,h264_enc_filter.dll, BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669 MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713 CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929

WDM Streaming Tee/Splitter Devices: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors: Ligos MPEG-2 Encoder (Intel) v1.9-MT,0x00000000,1,1,LigosDMOVid.dll,2.00.0027.0000 WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385 WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385 MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385 DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514 MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713 Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514 VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514 VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors: WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385 WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385 MainConcept AAC Encoder,0x00100000,1,1,mc_enc_aac_ds.ax,8.00.0000.43595 IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713 Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713 CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713 CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713 MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources: Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters: PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528 PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528 PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers: Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713 Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices: Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514 WebCam SCB-1110M,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices: Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers: Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources: CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514 WebCam SCB-1110M,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs: VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669 MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters: Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708 Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708 PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708 XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers: Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713 CyberLink Audio Renderer (PDVD10),0x00200000,1,0,cladr.ax,7.00.0000.3206 Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713 Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713 DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

--------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)   Quality Flags: 2576     Enabled:     Force throttling     Allow half deinterlace     Allow scaling     Decode Power Usage: 100   Balanced Flags: 1424     Enabled:     Force throttling     Allow batching     Force half deinterlace     Force scaling     Decode Power Usage: 50   PowerFlags: 1424     Enabled:     Force throttling     Allow batching     Force half deinterlace     Force scaling     Decode Power Usage: 0

[smilelupe]

I have windows 7

The game crashes after 1 min and its always the same thing, I haven't even being able to get pass the loading window

I'm not using custom content and mods.

[crinrict]

Try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/

You're graphic chip is below specs though but that shouldn't make it crash on the loading screen.

[smilelupe]

I try that and it still keeps doing that but know the game shuts down my computer after 2 min