The Sims 3 not working after the new update

[smallsims]

I just recently updated the Sims 3 and I have tried to play multiple times but it crashes not even a minute into game play. I cannot un-install the game because I no longer have the activation codes or anything like that. Geek Squad said it may be a corrupt file in the update. My system has all the requirements and was playing perfectly fine for hours before I updated it. Any suggestions?

[crinrict]

Have you tried all the stuff here: http://answers.ea.com/t5/The-Sims-3/FAQ-Game-Crashes-CTD/td-p/656/ ?

• What is your operating system
• At what point does your game crash ? Any regularities ?
• How long can you usually play ?
• Which EP/SPs do you have installed ?
• Are you using custom content and mods in your game ?
• It's also good to include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584

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As for your serial codes: See if this thread helps you: http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/td-...