The Sims 3 installation problem

[TheCookieatinMan]

I was hoping if someone could help me, i have just found that the Installation of The Sims 3 is not in my Origin account anymore, even though i still have all the files for The Sims 3 in my computer. However it is asking for the the product code again, and not foreseeing this happening I didn't keep the code. 

This deeply saddens me and I was hoping if there was anything i could possibly do to retrieve my game back?

[crinrict · Accepted solution]

Please contact a game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

[crinrict · Accepted solution]

Please contact a game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page