The Sims 3: Monte Vista

[rissknit]

<->I just purchased this game through Origin. It is not in my games on origin yet there is a receipt for the purchase. Sent me the page to register the game and it will not accept the serial number. If I can't get the game then my money needs to be given back to me. The other message I get is that the game does not exist. This needs to be resolved.

[flcalique]

I am having the exact same problem. 

[crinrict]

Monte Vista is a Store World and as such, it should show up in your purchase History to download and install through the launcher: https://store.thesims3.com/purchaseHistory.html 

If it's not there, contact customer support

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html