Sims stopped working two weeks ago

lizmet42 · ‎2013-10-13

Hi, we have Sims3, Sims Island Paradise and Sims Pets. All stopped working two weeks ago. Haven't installed any updates or new security software. Have followed the instructions on-line to install but get an error message when trying to do so. When trying to open the game get a Sims 3 launch error message. Unfortunately, EA doesn't have an online chat helpdesk so am turning to others out there for suggestions. Thanks!

crinrict · ‎2013-10-14

Try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

Important Threads

Help us helpers to help you
Welcome to the Sims Section of AHQ
Common Game Fixing Mods - Hero Approved
Reporting bugs ? Please read these first for already reported issues: Compiled list of reported Issues
Been asked for a save ? Here's instructions: How to provide your save game (Post #7)

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crinrict · ‎2013-10-13

What error message are you getting ?
What's your operating system ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

Important Threads

Help us helpers to help you
Welcome to the Sims Section of AHQ
Common Game Fixing Mods - Hero Approved
Reporting bugs ? Please read these first for already reported issues: Compiled list of reported Issues
Been asked for a save ? Here's instructions: How to provide your save game (Post #7)

lizmet42 · ‎2013-10-13

Hi operating system is Windows Vista. Error message is "Sim3Launcher has stopped working" thanks

crinrict · ‎2013-10-14

Try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

Important Threads

Help us helpers to help you
Welcome to the Sims Section of AHQ
Common Game Fixing Mods - Hero Approved
Reporting bugs ? Please read these first for already reported issues: Compiled list of reported Issues
Been asked for a save ? Here's instructions: How to provide your save game (Post #7)

Sims stopped working two weeks ago

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Sims stopped working two weeks ago

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