I can't see my messages!

[aclashofdreams]

Every time I click on the envelope when logged in my account, the page says: "oops, we are not able to process your request"

I tried on Internet Explorer, to see if this was an issue with Google Chrome, but same happened.

This is normal? Will everything be alright later?

[crinrict]

Contact a Customer Support game advisor so they can take a look at your account to find out what's going on

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html