I can't buy dragon valley on sims store

[morganamorticia]

Hello!

I'm from Portugal and I'm trying to buy the Golden set of Dragon Valley but when I try to make the purchase it appears a error message that says that the informations are wrong. I have verified everything and it's all well. I try to do this a million times but nothing...I still can't buy this set on the store. Can you please tell me what to do?

Thanks,
Filipe.

[crinrict]

You need to contact a Customer Support game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html