Can't register on Sims3.com

[noctalis]

I bought a brand-new physical copy of the game. I registered the code on Origin and it works fine (downloading it now), but I can't register the game on Sims3.com (where I'm supposed to be given US$10 worth of points).

[crinrict · Accepted solution]

Re-registering won't help since it's registered.

Contact a Customer Support game advisor so they can take a look at your account to find out what's going on

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[LyrielSim]

This info may help you:

How to Register The Sims 3

Purchasing The Sims 3 game and Expansions/Stuff Packs through Origin

After purchasing or registering your copy of The Sims 3 through Origin, it takes a little bit more to make sure you get all your content and rewards...

[crinrict]

The game shows fine as registered on your myPage.

Do you not see the orange redeem button there ?

[noctalis]

I've waited a day. There is no orange button. And I still do not have my promised Sim Points.

And I just tried again. "The serial code you entered is invalid. Please enter a valid serial code and re-submit."

To repeat. I bought a physical copy. I registered it on Origin, so the code -should- work fine. But now it won't work on Sims3.com, -and- I do not have my Simpoints.

[crinrict · Accepted solution]

Re-registering won't help since it's registered.

Contact a Customer Support game advisor so they can take a look at your account to find out what's going on

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html