I was hacked and banned.

PureBloodSausage · January

I have over 2500 hours on Apex, 2x master and 12x diamond. I was hacked and then they used my account to cheat. They will be able to see in their data that the hacker used steam, which I don't and hacked from China, where I don't live. I raised the issue with the ToS team and they upheld my ban and considered it final since I violated ToS. What rules exactly did I violate?

EA_Aljo · January

Hi there, @PureBloodSausage

We can't help with hacked accounts over Answers HQ. For more information on this, please see this article. You also can open a case with an advisor here for assistance.

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EA_Aljo · January

Hi there, @PureBloodSausage

We can't help with hacked accounts over Answers HQ. For more information on this, please see this article. You also can open a case with an advisor here for assistance.

Asmodeus566 · January

@PureBloodSausage

Sorry to hear that you have been hacked. I hope the below helps you out.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

Best of Luck

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I was hacked and banned.

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I was hacked and banned.

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