April 2020
I have spent over $80 on the sims in last week.
I bought a peacock coffee table for 3,000+ that cost 3 lamas and when I logged back in, it is NOT there yet my coin money is gone as well as my sim money and lamas.
This has happened far too many times and I am really getting annoyed. How TF do I get my purchases back as this is getting beyond a joke.
Fix your bugs and glitches or you'll lose a very loyal customer. * over it.
April 2020
@KrystalJ7 EA was having some issues the last 2 days, maybe it was related to that? Could you check if the table is now in your storage?
April 2020
April 2020
The best thing at this time is to contact an EA game advisor about this issue @1_IamRiavdV & @KrystalJ7 (if you still have issues).
Due to COVID-19/Corona support is a little different than you're normally used to. Waiting times are also longer.
- Phone support is currently closed.
- Arabic and Dutch support languages aren't available.
- English support times are Mon-Sat from 8 AM to 11 PM UTC
More information is available in this post: https://answers.ea.com/t5/General-Discussion-Feedback/IMPT-Support-Options-Update/m-p/8864082#M24974
You can contact them through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.
- Open side menu
- Click the gear icon
- Click the 'Help & About' tab
- Click 'Help'
Your browser opens
- Scroll down and click on 'Contact Us'
Open the spoiler for picture how to get to the 'Contact Us' button:
The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.
If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud.
An image in the spoiler on where to find the backup options:
If you choose the 'Report Bug' option you might not receive a reply from EA.
If you can't access the app for some reason. You can also contact EA outside of it.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/