Dissappeared players in the ultimate team squad

[SEFOO171]

Product: FIFA 23
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID? saif Ahmed
Do you only see this bug when you have cross-play activated? Yes
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 16/4/2023
What time did you see the bug? (HH:MM AM/PM) 11
What is your time zone? CNT - GMT - 3:30
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? To bring the players back
What happens when the bug occurs? The players that i bought from the transfer market dissappeare ginola, mbappe, totw theo, cancelo, donnaroma, Cristiano Ronaldo, pirlo, koulibaly and al owairan and i checked in the quick sell recover i found nothing
What should be happening instead? Get my players back or the coins

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After the bug and before

[EA_Hux · Accepted solution]

Hello @SEFOO171 ,

If it's not you who sold those players, you can reach out to our support team by phone or live chat right here to make sure your account is secure and investigate missing content.

[EA_Hux · Accepted solution]

Hello @SEFOO171 ,

If it's not you who sold those players, you can reach out to our support team by phone or live chat right here to make sure your account is secure and investigate missing content.