May 2021
I cant buy apex packs and i dont really know why. i didnt get any emails telling me i was logged out or an email telling that i cant access my account. I just opened apex and tried to buy packs and didnt allow me to open the tab to buy it
pls help i bought coins to buy packs and now i cant buy any
Solved! Go to Solution.
June 2021
@SoggyMould To clarify, datacenter choice isn't a factor. In your case, I believe your account/region settings have you in Belgium.
If you log into your account page you'll see your account/region settings: https://myaccount.ea.com/cp-ui/aboutme/index?gameId=ebisu
May 2021
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
May 2021
I play on xbox one. And not i dont get any error messages, the apex pack tab is just darkend out.
Theres no indication that i can click on it. I logged into another account and i was able to buy packs on that one. I'm not sure if its maybe something to do with my account or not
May 2021
me too
May 2021
no, it’s nothing with you account i have the same problem and i play on ps4 it been like this for a weeks now i thought it would have gone away.
May 2021
@SoggyMould @g0d_mj To confirm is it just the apex Pack tab that is greyed out, can you select the store tab? would you be able to share a screenshot?
Also to confirm have you already tried to go through our connection steps, Basic:
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
June 2021
on any server i play i can't buy packs
June 2021
@SoggyMould To clarify, datacenter choice isn't a factor. In your case, I believe your account/region settings have you in Belgium.
If you log into your account page you'll see your account/region settings: https://myaccount.ea.com/cp-ui/aboutme/index?gameId=ebisu