June 2019
My Game keeps freezing when i try to go in a match. I've tried fixing the files but it still keeps crashing. Before the character choosing screen, it just freezes at the countdown and nothing happens. I gotta close it from task manager, otherwise it wont close. Pls fix.
June 2019
Hi there! Is it still crashing on you when you go into a match?
What steps have you tried so far and can you upload a DxDiag report for us?
How to Pull a DxDiag
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
PC Troubleshooting
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
September 2019
Yeah man I've been having this issue for a long time my game freezes at random point from legends selection to champion squad, Like it can freeze at any point. I don't know how to solve this and I cant play this game please any solution !!
September 2019 - last edited September 2019
What have you tried already? My game hasn't crashed in a long time. For me i stopped playing at the start of the new season and updated my processor. I also installed windows again and installed Apex again aswell. After that my game hasn't crashed, but i dont know which of them really solved it. I started playing Apex again recently and have not had this problem since. I suggest you try deleting all the files and downloading the game again first f you haven't done it already. If that doesn't work let me know
September 2019
Thanks for coming back with information on what worked for you.
@Xortox_ahmedk
Hope that helps you out as well. We've actually seen a lot of positive results after players reinstall Windows 10 and/or update their BIOS.
October 2019
same here, sometimes it freezes in the middle off choosing caracters.. need to close on task cuz game doesnt respond, plz fix it
November 2019
i fixed mine by uninstalling my anti virus
November 2019
I got my game freezes too one too many times just when the screen transitions to character selection. It annoys me I have to get -25 ranked points penalty every time it happened.
I attached my DxDiag file with this reply.
I repaired, reinstalled the game and basically following lots of troubleshooting step on the guides. (cap the frame rates, setting easy anti-cheat priority to low, no overclocking, disabling overlays, troubleshoot compatibility before starting, reducing VRAM usage, reinstall the game to different physical hard drive, etc)
December 2019
still no fix? this is annoying. also when i open task manager to close the game, its showing 4500 MB of memory being used. i'm sure that's no supposed to happen