why isnt my sims

[Stupidchrissy]

Why isn't my Sims 4 loading up properly? it will start to start up fine but when it gets to the title screen it minimizes itself and the music starts but the screen says completely blank white, it won't even let me exit the game. I've tried giving it time to start up, restarting my laptop, even redownloading the game and deleting all my CC but it still refuses to load up

[puzzlezaddict]

@Stupidchrissy  I've moved your post to the Sims 4 tech section.

[kreatora]

@Stupidchrissy

Removing mods and CC isn't enough.
Move the mods folder to the desktop.
Delete localthumbcache.package file in the game folder
Fix the game in Origin.
Origin/Library -right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Turn on the game to create a new, empty mods folder and check if a game is working now without mods and CC.
Check if there are new updated versions of the mods and CC you are using.
Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method. ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
You need to find a culprit and either remove it or replace it with an updated version

If it will not work could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply

I don't work for EA