Sims 3 Not Showing Welcome Page on Launcher

[pruemikaelson]

Hi my name is Miranda Reed and i was kind of wondering why my game launcher for where it says Welcome why it has a blue screen on and nothing shows up on it either and it won't even let me log in at all. Could someone help ASAP?

[roberta591]

@pruemikaelson First thing to try is the reset the browsing history in Internet Explorer (IE). The game uses IE to communicate so you have to clear browsing history, or just reset the browser (IE).

[pruemikaelson]

How do i reset the browsing history?

[roberta591]

@pruemikaelson Start IE - click the cog in the upper right - click settings - click internet options - browsing history click delete - click delete - click apply - click ok