Product key

[jennabrauer]

I am trying to play The Sims 3 but I have installed it on my old computer.  I want to play it on my new computer but it says that the code has already been used.  How can I fix this?

[rumbutter]

if you have an origin account and your games are registired to orign ( if you don't have origin download that too) download the digital version of your game

make sure to use the same email and password for your the sims 3 account as origin and your the sims 3 account are tied if in the event you need to contact CS here's how

here's an FAQ

http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-...

http://www.origin.com/download

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html