May 2020
Hey there, @Fox13LADYfr.
If you could also share the information I requested from @curlyqhoward27, it would help a ton. Thanks!
Arrenai
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May 2020
Hey there, @Fox13LADYfr. I'm just checking in. Are you still having difficulty staying in Quinn's Aquarium?
Arrenai
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October 2020
October 2020
Hey there, @dis1954.
Regarding the game itself, I would run through the HTML5 troubleshooting to see if it improves the game for you. Please give that a try and let me know how it goes.
As for the hacked account, this is something we can't handle on the forums, but I do recommend reaching out to EA Help so a phone or chat advisor can get your account secured.
To contact EA Help:
If you have an existing case for this issue that you are waiting to hear back on, you can also access the case from My Cases (while logged in at EA Help) and click on Resume to select phone or chat support again.
Arrenai
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October 2020
I have all of the requirements listed. ram is 4.0 GB I use Edge for all games. I am still having issues. Today It will not let me play daily Suduko after I complete the game it freezes and will not give me credit for completing the game. Now what can you do for me.
October 2020
Hey there, @dis1954.
As part of the troubleshooting previously listed, one thing that has helped a lot of people the past couple days is the hardware acceleration toggle, which is the last part of that list. Did you try that, and if so, did you see any difference with each setting?
Additionally, if you can share some information, it would help a lot in the next steps:
I look forward to hearing from you.
Arrenai
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October 2020
October 2020
Hey there, @dis1954.
For the DxDiag, please save it as a txt file using the Save As option, and from there you can attach it to a reply using the Choose File option above the Submit button in the reply window.
For the GPU report:
I hope that helps!
Arrenai
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October 2020
Hey there, @dis1954.
Thanks for the DxDiag. What is your current Microsoft Edge version? It's possible you're using Edge Legacy rather than the latest Edge if the URL didn't open for you.
Arrenai
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