POGO GEMS

[littlteone189]

I went to play Claire Hart itsho wed i had 2 new games. I bought 1 and my computer went out so I got back on line and bought more Gems so i could buy what showed to be a 2nd game. I wnt back in and it showed i could buy a second game and it took my GEMS but when I went back in. it only had 1 game. I had bought the last 2 series of the game and already layed them. I thought I was buyinhg the part 3 and a new part 1. But all I got was part 3 and charged 40 Gems. Cna you hlp mePLEASE thanks Norma    Littleone189

[EA_Stephen · Accepted solution]

@littlteone189 

@mch1264p 

Please follow these steps to contact a game advisor directly for help getting your gems back:

1. Click the link http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo and sign in with your Pogo name and password.

2. Where it says: ’Select a topic’ choose ‘Billing/Purchasing’ from the drop-down list 

3. Click underneath the heading:  ‘Tell us a little more about your issue’ and enter ‘Pogo’

4. Click the orange ‘Next’ button

5. Depending on your geographical location and the time of day, you may see the Live Chat option, directly 
under that you'll see the Email me button. Please be aware that Live Chat is available for Club Pogo members only.

[EA_Stephen]

@littlteone189 

From what I can see on your account it looks like you bought Episodes 99 & 100 of Claire Hart, which is Case 30, Parts 1& 2 ('A Lady Vanishes' and 'The Masked Man'.

Please check to see if both of these episodes are showing as available to play when you load the game.

[littlteone189]

I had already bought part2 and played it. I dont look at the namesi just buy whatever is up there. I had 20 gems left it showed 2 gMES TOBE BOUGHT I JUST CLICKED BUY like always .I had tobuy more gems and i bought  what I thought was another gaame. but for some reason it was the one I had already bought and played.So i have been cheated out of 20 GEMS. Thanks  You  Can you PLEASE help me.

[mch1264p]

I have this same issue and owed 20 Gems.

[EA_Stephen · Accepted solution]

@littlteone189 

@mch1264p 

Please follow these steps to contact a game advisor directly for help getting your gems back:

1. Click the link http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo and sign in with your Pogo name and password.

2. Where it says: ’Select a topic’ choose ‘Billing/Purchasing’ from the drop-down list 

3. Click underneath the heading:  ‘Tell us a little more about your issue’ and enter ‘Pogo’

4. Click the orange ‘Next’ button

5. Depending on your geographical location and the time of day, you may see the Live Chat option, directly 
under that you'll see the Email me button. Please be aware that Live Chat is available for Club Pogo members only.