my residential world only shows white page

[bellasimslove]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? dont know
What expansions, game packs, and stuff packs do you have installed? none
Steps: How can we find the bug ourselves? help me
What happens when the bug occurs? page goes white
What do you expect to see? ann actual game play without being stuck
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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When i want to place my family in the residential world, my entire screen goes white 

[puzzlezaddict]

@bellasimslove  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If you still see the same issue, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/