Re: Please Help! Black Screen Freeze Sims 4

by simster248p
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Please Help! Black Screen Freeze Sims 4

★ Novice

Please help! While playing the sims my screen goes black and freezes my pc. i cant do anything except force restart.

 

I feel like i have tried everything.

 

I have cleared all my cache both sims and origin, Repair game, Updated my graphics driver, Replaced my motherboard battery, Check disk scan.

 

I even thought it might be over heating so i have Msi Afterburner set up and i got my side case removed and it still goes black!

 

I have been playing on max settings for years and now all of a sudden this happens. I feel my pc can handle this as did before.

 

Is there something i have missed?

 

Specs:

Intel I7-2600k cpu @ 3.40 GHz 3.70GHZ

RAM 16.0 GB

64 bit Operating System

Nvidia GeForce GTX 760 on GK104 GPU - Memory speed  6.0 Gbps - RAM 2048 MB

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Accepted Solution

Re: Please Help! Black Screen Freeze Sims 4

★ Novice

OK so i seemed to have fixed this issue.

 

I have stopped using msi afterburner. Apparently another clocking system can cause such events.

 

I also reinstalled the graphics driver thought G force experience and done a clean reinstall though custom setting.

 

I also changed my power setting though the advanced option and turn off PCI link state power management.

 

I've been playing for hours now two days in a row without a black out.

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Re: Please Help! Black Screen Freeze Sims 4

Champion (Retired)

Please post a dxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer. 

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Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.
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Re: Please Help! Black Screen Freeze Sims 4

[ Edited ]
★ Novice

fixed

Message 3 of 4 (1,344 Views)

Re: Please Help! Black Screen Freeze Sims 4

★ Novice

OK so i seemed to have fixed this issue.

 

I have stopped using msi afterburner. Apparently another clocking system can cause such events.

 

I also reinstalled the graphics driver thought G force experience and done a clean reinstall though custom setting.

 

I also changed my power setting though the advanced option and turn off PCI link state power management.

 

I've been playing for hours now two days in a row without a black out.

Message 4 of 4 (1,312 Views)