My computer is shutting off when I load the Sims 4.

[Geeked_x3]

That should be all.

[roberta591]

@Geeked_x3 The first thing a notice is you have a chipset video chip with 64Mb of dedicated memory. The minimum requirement for this game is 128Mb of dedicated video memory. The next thing I notice is your processor is not being identified - this means the drivers are probably not loaded. The next thing I notice is you have a 256Gb hard drive - with 1Tb hard drive in the $50 usd range there is absolutely no reason to have a 250Gb hard drive today. The video drivers are dated 2009 and are not WHQL rated.