May 2019 - last edited May 2019
My Gallery will not load. It shows a loading sign before displaying red 'X's on everything. When you click on something it says it can't be located. It began after Origin update. Everything else works perfectly-other than major lag that wasn't there before. What should I do?
I have tried the following(Not in this order):
-Restarting my PC(Windows 10)
-Restarting the game
-Unistalled Origin
-Unistalled Sims4
-Removed all CC
-Removed everything in Gallery
-Repaired Sims4
-'Reset' Sims4 by renaming folder
June 2019
Hi;
If you're getting Red X's, it could be that Sims 4 is being blocked by something, or that the "thumbnails" are invalid. You mentioned that you removed your CC/Mods, try doing that again, and also removing the localthumbcache.package file from the Sims 4 folder; that file can occasionally store bad data downloaded/saved from the gallery, and from loaded mods.
If you're still having issues, hopefully someone else can provide some additional assistance. I found that suggestion I provided worked in my case, so hopefully it does for you.
- B