Can't connect to the gallery

[Laylabuzz]

I'm having some trouble connecting to the gallery in my Sims game. I've always been able to access it but after the update I'm not able to. It freezes then it tries connecting and then it fails. 

I've also removed all of my CC and tried connecting that didn't work, I've also tried every other method I can think of. Can someone please help me? Thank you!

[kreatora]

@Laylabuzz
Try to do the factory reset of the game folder
Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step.4. Take random sim and start a new game. Check if you still have this problem in the newly created game folder
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7 Paste this folder in a newly created game folder.
Step 8. Do the same with mods and Tray folder
Step 9. Turn on the game and check if all is OK now
Step.10 If all is OK - delete The Sims4 old folder. Now you will have only one game folder which- I hope - is working properly.

I don't work for EA