Hi @francoisherisse - If you've had the CD for a while and purchased it new & unopened, you may be able to register the games in Origin. See this for more info: Origin - Redeem your product and promotional codes However, since SimCity 4 is a legacy game, Origin may not recognize the promo codes. If it won't take, you'll need to contact EA support and ask them to add it to your account. They will probably ask for some kind of purchase verification. **see below for more info
If you bought the CD in a used condition, it's likely that the codes were already registered on Origin and therefore would not be transferable to your account. Once a game is registered in Origin, the promo code cannot be sold or transferred to another person's account. If this is the case, I would suggest returning to the seller and explaining that you can't use it.
**Be aware that EA Help support options are temporarily limited due to the current pandemic: https://answers.ea.com/t5/EA-General-Questions/IMPT-Support-Options-Update/m-p/8864042#M334946 Be patient, as there can be a wait time involved, particularly with account issues that need direct contact. Phone support is currently closed, and the live chat can experience longer queue times. English Support hours are reduced to 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday
You can also contact the team via Facebook or Twitter at any time.
