April 2020
So far, the only solution we know for this is changing your gamerpic. You might want to try another and make sure it's a default image. You also could try opening the ports for NHL. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get some help with this at www.portforward.com.
January 2021
January 2022
I tried this and it wont work
January 2022
Are you trying to play this mode in NHL 20? Also, did you change your gamerpic and then power cycle your console?