NHL 20 Error starting any game

[danielle185]

Getting error when trying to play any match in any mode.

[EA_Barry · Accepted solution]

@Moshers @danielle185 @Xxbowlerxx7573 @Xxbowlerxx7573 @mimico_what @Landeskogg92 

Everyone, we are collecting specific details on this issue at the following thread.

Please can you reply there with the requested info as this will greatly help us with our investigation:

https://answers.ea.com/t5/Technical-Issues/Post-your-FTRD-information-here-Failed-To-Retrieve-Data/t...

Thank you for your co-operation.

*marked as solution for visibility only, issue currently being investigated

[danielle185]

Unninstalled/installed game same problem.

[TTZ_Dipsy]

Try clearing the cache by doing a hard reset (power off for 20+ seconds) on your console; if this and a router reset do not work I suggest you contact an EA Game Advisor for help.

Click the following link to get started: https://help.ea.com/en/contact-us/

[danielle185]

@TTZ_Dipsy I even did factory reset of XBOX, EA Support is not helping, saying wait for full launch.

[TTZ_Dipsy]

@danielle185  Hmm ok after a factory reset maybe try restoring your licenses (i'm not sure how to do this on Xbox; it's most likely in account management). Your EA Access app should be up to date since you could download the trial so that shouldn't be the problem... Ehh yeah sorry, I'm kinda stumped; you might need to try a different EA agent (it's a little weird they told you to just wait for launch - these trials are important)

[danielle185]

@TTZ_Dipsy With network connection everything is fine i could play NHL 19 so all needed ports are open.

[triplestrike99]

@danielle185 Have you been able to get it fixed yet? If so how?

[mimico_what]

Having the same issue. I've tried everything. Agent says to wait until the release date.

[TTZ_Dipsy]

Has switching to a wired connection helped at all?

[danielle185]

Somehow it started to work. I did everything alternate Mac, persist catch cleaned factory reset XBOX. and also EA support agent escalated case to higher level. So i think that solved.