NBA live 18 demo connectivity issues in Australia [ Edited ]

[cheng0802]

NBA live 18 demo gets "matchmaking failed" error

I am at Adelaide Australia...any one have the same problem?

[EA_Roger · Accepted solution]

Hello @cheng0802, @PaigeEM2002, @itrychicken, @g166o & @T-TDioRspenG,

First of all I'd like to apologize for the late response here and the experience you've had with this demo, I can assure your that this wasn't our intention and that we would like to work out what's going on here. With that in mind would it be possible for you to get back to us with the information requested below. This should help us identify a common trend with the issues you are running into on your side of things. We appreciate your cooperation on this.

Which feature / component / location in game are you experiencing issues with?

• How often does the bug occur?
• Every time (100%)
• Often (50% - 99%)
• Occasionally (10% - 49%)
• Rarely (0% - 9%)

Can you tell me if you are playing on a wired on wireless connection & provide us the details of your internet connection by doing the tests below:

PlayStation:
To test an Internet connection and display the results, select (Settings) > [Network] > [Test Internet Connection].

Source: http://manuals.playstation.net/document/en/ps4/settings/nw_test.html

Xbox:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select Network.
5. Select Network settings. Any known outages will appear in the middle of the screen.
6. Select Detailed Network Statistics.
7. The results should appear in a few moments.

Source: http://support.xbox.com/en-IE/xbox-one/networking/slow-performance-solution

Thanks,

Roger.

[davidtoslick]

I'm in Perth it happens to me

[cheng0802]

Is the problem still there for you?

its been almost a week

[g166o]

Near Melbourne, been almost a week too.

Gonna miss these week 2 crates.

And not buy the game at this stage.

EA Support does nothing either.

[g166o]

And I know other Australians with same issues as well.

[g166o]

Chatted with EA support again, gave me the same irrelevant troubleshooting steps.

Basically solution provided was go on the forums to get the developers attention.

Issue is already on here, on operation sports and reddit, so not sure what else can be done. Except take my money to a rival. 

The guy just stopped talking to me as well.

[g166o]

Can someone from EA at least acknowledge this problem?

[itrychicken]

I'm having this problem as well in Bendigo, Victoria. Australian servers are broke. They randomly worked for me and I was able to complete the live events but now I can't.

[JakeChristianD]

Not working for me either, The Rise works just fine but when I go online it just says 'Matchmaking Failed.'

[T-TDioRspenG]

me too