Companion app won't upload scan.

[Im_P_Dub]

I've had this problem three times. The app won't upload the scan, and when it does, it reports that it will notify me when it's done, and never does.  It uploaded something one time, and in-game I selected the scan and it just reset my character.  

In the app after rendering I select continue to upload.  It sais uploading scan, then underneath it states "Average wait time is 15 minutes", then it quickly changes to "Average wait time is about 2 minutes", a few seconds pass and then it shows "upload failure" and has a button to try again.  

Any suggestions?

[M4DF3rn]

What phone or tablet you using? Try on a newer phone or tablet, I mean it doesn't have to be iPhone X but not a 4. Also are you using Adroid or Apple. Try different version. Have you tried on a tablet? Finally check your connection to your WiFi. Make a connection to a 5ghz wireless it's better and faster than 2.4ghz. Try to get as close to your router when uploading and place the phone on a flat surface with radio of phone usually top of device pointing to your routers attennas. Check you don't have any type of metals or microwave inithe field of view to your router. Try going to a better internet connection like firends or library. Try on your phone cellular internet non WiFi to see if that helps.

I needed to do my pix 30 times to get perfect and sometimes it would say 2 mins and then fail also but I corrected this by getting closer to router and restarting app.

Also very important when you get upload failure's close Live Companion 2019 and restart app. Do this everytime you get the upload failure because I noticed once you get the error it would not upload again. Once I restarted app it would work properly until I get this error which happens randomly. App is huge and I imagine takes up a lot of memory so close app and close from recent use also, run a memory boost on phone or restart phone to help refresh ram.

Remember it not everyone having this problem it's per user error meaning everyone will have a different outcome depending on factors I mentioned above. Good Luck and Patience

Found this on YouTube and helped not my video....

https://youtu.be/HrbMMyU-tAc

Also

https://youtu.be/TsHy4vsDUFk

Check out my face scan using natural sunlight, it's possible to this a great facescan don't give up and hope to see are face scans  soon.