July 2018
Hi guys,
I've just bought the Mass Effect Trilogy for PC via digital download. I'm having issues with installing Mass Effect 3. The download process is fine, however, when it tries to install, the following error messages pop up:
The error message is 327684:1. My error report number is 0e25daeea007108c.
I've followed a few guides online, namely:
I'm not sure how to fix this when none of the above seems to work . I've attached the DxDiag, InstallLog (for Mass Effect 3), and sfc /scannow results from my PC, so someone who is more computer literate than me may be able to understand.
My PC specs are:
Thank you for any help!
July 2018
Your Windows 10 is an Education edition that is still on build 1709, does your educational establishment not permit further upgrades?
There is also a "TiWorker.exe" error in your DxDiag. The "TiWorker.exe" is part of the Windows update process, is your system up to date in regards to normal security and stability updates?
July 2018 - last edited July 2018
@holger1405, thanks for checking out my specs and noticing an issue! I've been updating my PC whenever new updates come out, so I'm not sure where the update issue has originated. I just checked Windows update in Services and it was turned off, so I've just switched it back on. Hopefully, that helps my PC (along with the games!). I'll give a follow up ASAP
EDIT: After restarting my PC, the same error still pops up when attempting to install the game I've attached the new DXDiag and InstallLog.
July 2018
Refer to this guide to completely uninstall Origin. (How to uninstall the Origin client the hard way)
If you already have done it that way let us now.
July 2018 - last edited July 2018
Thanks for the suggestion . I haven't tried uninstalling Origin through the system registry, so I'll give that a try when I get my PC back (I'm currently moving, to make matters difficult ).
July 2018
Do that, but this is more to make sure that Origin is definitively not responsible.
Imho this is a Windows problem.
July 2018
It looks like it's an issue with my PC - uninstalling Origin the hard way didn't seem to fix the error (which sucks!). Thanks for your help
July 2018
No problem. If you have further questions, fell free to ask.