how long will it take foe ea to review my case

[weemattie537]

I have been banned from fut and have sent multiple emails to ea support team to no success how long should i take for a reply

[CMeki · Accepted solution]

@weemattie537

Normally you get an answer withing 72 hours!

Did you follow these instructions?
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

[CMeki · Accepted solution]

@weemattie537

Normally you get an answer withing 72 hours!

Did you follow these instructions?
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

[EA_Darko]

@weemattie537 I took a look at your account and can see that you received a reply within 24 hours.If you have any further queries in relation to your Terms of Service violation then please speak with our ToS team. 

[joethompsonlfc]

How do I talk to the tos team?

[EA_Darko]

@joethompsonlfc The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact usat the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

/darko

[rickeyrock]

Could you check my account for me I was banned for buying coins from a 3rd party and I made a case about Tuesday and tomorrow will be 72 hours and they all told me they will investigate my account I just want my team back I don’t care about the coins they took from me I just want my account back 

[rickeyrock]

And I never paid for any 3rd party coins I only paid for points in madden 20 and the packs that’s the only thing I use my money on 

[FutMunch0]

Hard luck kid

[EA_Darko]

Hey @rickeyrock you will need to speak with our TOS team using the steps I posted above. 

The best thing to do is to give the team time to investigate.

Darko

[Artiycle]

I have been waiting 2 weeks after spending $170 and got banned for violating TOS and wasnt given the reason why. how long will this take to even get a response back